How Mindsprint's Integration Transformed a Global Food Ingredient Supplier's E-commerce and ERP Systems

IN A NUTSELL

One of the primary challenges faced by the customer, a global food ingredient supplier was the siloed operation of its e-commerce site, which necessitated manual entry of orders into the order-handling ERP system. This manual process was labor-intensive, error-prone, and significantly slowed down the order cycle time. The lack of an integrated data handling mechanism between the e-commerce platform and the ERP system further exacerbated the problem, leading to inefficiencies and delays in processing orders, managing inventory, and handling payments.

MINDSPRINT resolved these issues by integrating the e-commerce platform with the existing ERP system, creating a seamless and automated workflow. This integration included automated interfacing of master data such as material master, product creation, and credit master, ensuring that all relevant data was synchronized in real-time. Additionally, MINDSPRINT automated the posting of payments made through payment gateways and facilitated automatic creation of sales orders and material/batch allocation within the ERP system. This comprehensive automation drastically reduced the cycle time per order, minimized manual intervention, and improved overall operational efficiency, enabling the supplier to handle orders more swiftly and accurately.

The impact

The integration led to a 2x reduction in manpower usage in order processing.

The integration resulted in a 98% reduction in turnaround time for customer self-pickup options.

The integration achieved a 50% reduction in operational costs.

Getting into the details

The customer is a global $11B company, has widespread operations across 60+ countries. Their business operations involve sourcing, processing, and distributing food ingredients and agricultural commodities to a wide customer base.

Comprehensive Impact of Mindsprint's Integration Solution

01 2x Reduction in Manpower Usage

Automated the entire order processing workflow.
Eliminated manual data entry into the ERP system, reducing human error and labor costs.
Freed up staff to focus on more strategic tasks, enhancing overall productivity.

02 98% Reduction in Turnaround Time for Customer Self-Pickup Options

Enabled real-time synchronization between the e-commerce platform and ERP system.
Automated the allocation of materials and batches, ensuring quick preparation for customer pickups.
Significantly improved customer satisfaction by providing faster service.

03 50% Reduction in Operational Costs

Streamlined order processing and payment handling, reducing administrative overhead.
Optimized resource allocation, minimizing wastage and operational inefficiencies.
Increased profitability through cost savings and enhanced operational efficiency.

04 Enhanced Data Accuracy and Consistency

Automated master data interfacing, ensuring consistent and up-to-date information across systems.
Reduced errors related to manual data entry, improving the reliability of business operations.

05 Improved Financial Processing

Automated payment postings through payment gateways, speeding up financial transactions.
Enhanced accuracy and timeliness of financial records, improving cash flow management.

06 Overall Operational Efficiency

Shortened order cycle times, accelerating the entire order-to-delivery process.
Enabled quicker response to market demands and customer needs, enhancing competitive advantage.

07 Better Resource Utilization

Allowed for better allocation of human and technological resources.
Enabled the company to scale operations more effectively without a proportional increase in costs.

Overall, MINDSPRINT's integration solution provided the global food ingredient supplier with a robust, automated, and efficient system that significantly improved their operational capabilities and customer service.